Head of Operations

Operations

London

Metail are seeking an experienced and versatile leader and outstanding people manager to take on the strategic, tactical, and day-to-day running of our studio and digital operations team.

You’ll be joining at an exciting time as we continue to develop and explore new approaches to delivering ecommerce imagery and virtual garment digitisation in the fashion and retail industries whilst scaling our operational and delivery capabilities.

Leading a team spanning our photography studio, garment digitisation, service delivery, quality control, and supplier management you’ll be exposed to every aspect of our company from the outset, and as a small company we really value your operational experience, expertise, and insights.

Responsibilities

This is a senior management role based in London. You will be responsible for:

Setting and managing strategic operational and company goals as part of our leadership team

Developing and sustaining a strong, high-performing, resilient, cohesive operations team

Supervising and managing all operations staff - including recruitment, line management, coaching, mentoring, personal development, and performance management

Leading change across the team to deliver outstanding operational performance, scaling and cost improvements

Working with customers to ensure the best possible outcome for all parties

Reviewing and managing supplier contracts, financial forecasts, and operational budgets to promote sustainable profitability

Partnering with peers in product, engineering, and sales to inform product direction, delivery priorities, and helping us meet our commercial and cost targets

Through your team, you’ll also be responsible for Supporting, prioritising, and monitoring day-to-day operational activities to ensure client delivery objectives are successfully achieved

Evaluating and improving the quality, effectiveness, and efficiency of operational processes and activities - typically by gathering, analysing and interpreting relevant data and metrics

Managing relationships and agreements with external partners and vendors

Providing planning and oversight of our service and delivery capabilities to maximise customer and partner satisfaction and retention

Providing general support to the operations team and across other parts of Metail when required

Collaborating with other teams across Metail and with third party suppliers and customers

Performing such other tasks as are consistent with the general role description

Acting in the best interests of Metail at all times

Requirements

Essential

  • You have prior experience leading and managing operational or delivery teams

  • You have significant experience leading and improving the way teams work

  • You’re an expert people manager and can effectively apply different management and leadership styles as the needs of your team change

  • You have experience working with offshore suppliers or companies

  • You’re a credible, authentic, clear, and effective communicator with staff, suppliers, and customers at all levels

  • You have excellent interpersonal and organisational skills and know how to motivate and get the best from everyone around you

  • You’re as great with reporting, numbers, and metrics as you are with people

  • You're able to absorb, process and sift important information quickly, and know when to decide/act and when to seek more clarity

  • Your gut instinct is phenomenal but you help us act on good data, spot what we’re missing and where we can improve

  • You effectively manage multiple competing priorities and stakeholders whilst ensuring progress is fast and visible

  • You enjoy occasional business travel (along with the team, you’ll almost certainly be visiting our customer and supplier sites around the world every now and then)

  • You have experience adopting new technology to improve processes (e.g. automation)

  • You can engage with the development of tools to improve work and analytics

Desirable

  • You’ve worked (and thrived) in a small company or startup environment

  • You’ve successfully scaled teams and processes and/or are not daunted by the challenge

  • You’ve worked in the software industry (ideally software product organisations)

  • You can articulate the value and impact of a strong positive company culture and act as a role model to your team and peers

  • You have hands-on experience implementing and using lean techniques in digital studio, software, and/or manufacturing environments

  • You have prior experience working with clothing, retail, styling, or fashion

  • You have experience delivering ecommerce imagery and working with digitisation teams

Mission

Our Mission: Making clothing fit for all

Metail builds products that make it easier for people to buy clothes online with confidence. Our operations team works hard to deliver Metail’s two main products, the MeModel Experience and Composed Photography. The team works closely with our offshore suppliers to ensure images reach our retail partners’ websites quickly, efficiently and at the highest quality.

Core Values

At Metail our core values are simple but vital...

● We trust to deliver - We trust and empower, we take ownership and deliver
● We're actively learning - We take pride in being great at what we do and keep learning to get better and better
● We make a difference - We're here to make a positive impact in everything we do
● We're in this together - We perform together, for the long term

Apply for this job

Alternatively, you can email us to apply for this position.

Team Photo